Terms and Conditions

Please read these Terms and Conditions carefully before using TalkToTheUniverse.com. By accessing or using our website, you agree to be bound by these terms.

1. General Terms

By using TalkToTheUniverse.com, you agree to comply with all applicable laws and regulations. If you do not agree to these Terms and Conditions, you should not use our website.

2. Use of Our Website

You may use our website for lawful purposes only. You agree not to use the website in any way that may harm, disrupt, or interfere with the normal operation of the site or violate the rights of others.

3. Product Availability

All products listed on TalkToTheUniverse.com are subject to availability. We reserve the right to modify or discontinue any products without prior notice.

4. Orders and Payments

When you place an order, you agree to provide accurate and complete information. You authorize us to process your payment for the total order amount, including applicable taxes and shipping fees. If we are unable to process your payment, your order may be cancelled.

5. Pricing and Discounts

Prices for products are listed in the currency of your region and are subject to change without notice. We may offer promotional discounts at our discretion, and these discounts may be subject to specific terms.

6. Shipping and Delivery

Shipping is subject to the terms outlined in our Shipping & Delivery Arrangements section. Delivery times may vary depending on the shipping method and destination.

7. Returns and Exchanges

We accept returns and exchanges according to the terms outlined in our Exchange/Return Policy. Please review the policy for more details.

8. Intellectual Property

All content on TalkToTheUniverse.com, including but not limited to text, images, videos, and logos, is the property of TalkToTheUniverse.com and is protected by copyright laws. You may not use, reproduce, or distribute any content from the site without our express permission.

9. Limitation of Liability

TalkToTheUniverse.com is not liable for any damages or losses arising from the use of our website, products, or services. This includes, but is not limited to, indirect, incidental, or consequential damages.

10. Indemnity

You agree to indemnify and hold harmless TalkToTheUniverse.com, its affiliates, and employees from any claims, damages, or expenses arising from your use of our website or violation of these Terms and Conditions.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes will be resolved in the courts of [insert jurisdiction].

12. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review these terms periodically.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at info @ intuitionwisdom.com.

At TalkToTheUniverse.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when you visit our website, use our products, or interact with us in other ways.

1. Information We Collect

We collect personal information that you provide to us, including but not limited to your name, email address, shipping address, and payment details. We may also collect non-personal information such as your browsing behavior on our website, IP address, and device information.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To process and fulfill your orders.

• To communicate with you regarding your orders, promotions, and updates.

• To personalize your experience on our website.

• To improve our website and services.

• To comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, processing payments, or delivering products to you. These providers are obligated to keep your information confidential and are not allowed to use it for any other purpose.

4. Cookies

We use cookies to enhance your experience on our website. Cookies help us analyze website traffic, remember your preferences, and improve the functionality of the site. You can control cookies through your browser settings.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, update, or delete your personal information. If you would like to exercise any of these rights, please contact us at [insert contact info].

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites. We encourage you to read the privacy policies of any linked sites.

8. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact us at info @ TalkToTheUniverse .com.

Exchange/Return Policy

Your satisfaction is our priority at TalkToTheUniverse.com. If for any reason you're not completely satisfied with your purchase, we offer an easy and straightforward exchange/return policy:

Eligibility for Returns & Exchanges:
We accept returns and exchanges within 90 days of receipt. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

How to Return or Exchange:
Please contact our customer support team at help @ talktotheuniverse .com to initiate the return or exchange process.

Once your request is confirmed, we’ll provide instructions on how to send the item back to us.

You will be responsible for covering the return shipping cost unless the item was damaged or defective upon arrival.

Refunds:
Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund. If your return is approved, a refund will be issued to your original method of payment within 7-10 business days.

Non-Refundable Items:
Certain items are non-refundable, including:

Gift cards


Downloadable software products

Products marked as final sale

Exchanges:
If you wish to exchange an item for a different size, color, or product, please contact us, and we will guide you through the process. You’ll only be responsible for return shipping costs.

Damaged or Defective Items:
If your item is damaged or defective, please notify us within 14 days of receipt. We will offer a replacement or full refund, depending on the circumstances.

Shipping & Delivery Arrangements

At TalkToTheUniverse.com, we prioritize getting your order to you quickly and safely. Below are the details of our shipping and delivery arrangements:

Processing Time:

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Times:

We offer standard shipping for all orders. Delivery times vary depending on your location, but you can expect your order to arrive within 7-14 business days. For international shipping, please allow 10-21 business days for delivery.

Shipping Costs:

Shipping costs are calculated at checkout based on your location and the size of your order. You will be able to review the shipping fee before completing your purchase.

Tracking:

Once your order has shipped, you will receive an email with a tracking number to monitor your shipment. Please note that it may take up to 48 hours for tracking information to appear.

International Shipping:

We do ship internationally! However, please note that any customs duties, taxes, or fees incurred are the responsibility of the customer. We recommend checking with your local customs office for any additional fees before placing your order.

Lost or Damaged Items:

If your package is lost or arrives damaged, please contact us within 14 days of receiving the shipment. We will work with you to resolve the issue promptly..